FAQs  >  Topic: Trading

What happens if I do not have enough money in my account when the professional real-time quote fee is charged?

If you are a professional subscriber and do not have enough cash available in your account to withdraw and pay the Exchange free for professional market data (real-time quotes), your account will be set to receive delayed quotes. The fee for professional market data is $150 per month for Professional Users. You will also receive an email from OptionsHouse notifying you of this change.

Once your account has funds available to withdraw and pay the applicable Exchange fee, please contact OptionsHouse via email at customerservice@optionshouse.com, by phone at 1-877-598-3190 or live chat, and we will debit your account and reinstate real-time quotes. To process your request quickly, please send the email from the email address associated with your OptionsHouse account and include the last four digits of your social security number and date of birth.