As soon as an order is placed, it is entered into your Orders window in the Account tab. A good-til-canceled order (GTC) may be filled immediately or may take several days or longer to fill, if at all. To check the status of an order:
- Click on the “Account” tab, the first tab of the trading tool in the default layout.
- In the default platform layout, the Orders window is location at the bottom of the screen.
- The final column of the Orders section entitled “Status” indicates the order status (e.g. filled, canceled, or open).
You may also load an Orders component into any pane from an action menu:
Additionally, you can bring up an orders pane from the Quick Launch button on the left-hand side of the bottom toolbar.
If you have any questions about your account, please contact our customer service department at 1-877-653-2500 and select option 1 for the Trade Desk.