FAQs  >  Topic: Account Management

How do I reset my password?

You will be prompted to enter your Social Security Number or Tax ID Number, First Name, Last Name, Date of Birth, and User ID and then you will be able to update your login with a new Password. An e-mail message with a new password will be sent to your e-mail of record.

There are two reasons OptionsHouse requires a password reset at this time. First, as part of our commitment to customer data security and in light of several publically reported compromises of customer information, we periodically ask customers to reset their passwords as a proactive step to increase online security. Regular password resets are an OptionsHouse policy and are an effective precautionary measure to ensure greater online protection for all accounts.

Or you may have attempted three failed logins, so your account was automatically locked for your protection. In this case, your account will remain locked until you contact Customer Service for assistance in resetting your password.