Business Continuity Plan
OptionsHouse developed a Business Continuity Plan (“BCP”) that explains our response to events that could disrupt our business. Because it is impossible to plan for all possible Significant Business Disruptions (“SBD”), OptionsHouse’s approach focuses on protecting our customers’ assets, restoring communication and regular business operations as quickly as possible, and maintaining the flexibility to respond to a wide variety of SBD’s.
In the event of an SBD, you can contact OptionsHouse with questions in one of the following ways:
- Email email@example.com
- Call the OptionsHouse Customer Service Department at one of the following telephone numbers:
- Toll free at: (877) 653-2500
- Toll call at: (312) 676-8801
You may also check the OptionsHouse website at www.optionshouse.com for messages and contact instructions. OptionsHouse will make every effort to keep customers informed of their trading alternatives via our Disaster Recovery website, email, or telephone. If the methods above are unsuccessful, contact our clearing firm, Apex Clearing Corporation, at (800) 696-3585 and they will assist you in gaining access to your funds and securities. Portfolio margining customers should contact Goldman Sachs Clearing and Execution at (800) 621-3436.
OptionsHouse intends to quickly recover from an SBD and resume normal business operations. In the event of a SBD, OptionsHouse priorities will be the safety of our employees, securing OptionsHouse books and records, assessing our financial and operational situation, and restoring the OptionsHouse website and trading functionality.
The OptionsHouse BCP covers:
- Data backup and recovery
- All mission critical systems
- Financial and operational assessments
- Alternative communications with our customers, employees, and regulators
- Alternate physical locations of employees
- Critical supplier, contractor, bank, and counter-party impact
- Regulatory reporting
- Assuring our customers have prompt access to their funds and securities if we are unable to continue our business
OptionsHouse’s clearing firms back up our important records at a geographically separate location. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firms that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within one business day. Customer orders and requests for funds and securities could be delayed during this period.
Significant Business Disruptions can vary in scope. For example, the SBD may only affect OptionsHouse, it may affect the building in which OptionsHouse is located, the city in which OptionsHouse is located, or the entire region in which OptionsHouse is located. Within each of those areas, the severity of the disruption can vary from minimal to severe. In the event of a SBD that applies to only OptionsHouse or the building in which OptionsHouse resides, we will relocate our operations and restore business operations as quickly as possible. In the event of a SBD that affects the city or region in which OptionsHouse is located, we will relocate our operation outside of the affected area and restore business operations as quickly as possible. In either case, OptionsHouse plans to continue operations and will transfer operations to our clearing firm if necessary.
The OptionsHouse BCP is updated at least annually. If you have any further questions about our BCP, please contact us at firstname.lastname@example.org, or call us toll free at (877) 653-2500.