FAQs

How do I login/launch the Platform?

On the OptionsHouse homepage, click “Launch OptionsHouse” in the upper right hand side. You will then reach the secure login page. Enter your username and password and click "Login".

How do I place an order?

See our guide on how to place an order here.

How do I transfer money to/from my bank into my account via ACH (Electronic Transfer)?

You can transfer funds from the Account Management page by clicking on the funding button. On the Funding screen select the appropriate “Account Number”, choose “Deposit or Withdraw”, change the funding method to “ACH – Link To Bank Acct.”, and finally select the “ACH Relationship”.

How do I initiate a wire transfer to fund my account?

Incoming Wire Transfer Instructions

Use the information below to arrange an incoming wire transfer with your bank or other financial institution. Please make note of the following considerations:

  • OptionsHouse does not accept incoming third party wire transfer requests. A wire transfer request will be considered third party if the name on the sending account is not titled exactly as the OptionsHouse account. For example wire transfer requests from a trust or business account (with the exception of DBA accounts) to an individual or joint account are considered to be third party and will not be accepted.
  • Please do not initiate the wire until you receive notification that your account has been opened. It is possible that the wire will be returned and additional fees may be incurred.
  • Incoming wire transfers will usually be credited to your account the next business day after being received.
  • All of the information below may not be required. The only pieces of information that are absolutely essential for OptionsHouse to receive your wire are the ABA Routing Number, Recipient/Beneficiary Name, Recipient/Beneficiary Account Number, & your OptionsHouse account number. We have provided some additional information below because some banks require it, but it should not be cause for concern if the sending institution is not requesting all of the information below.

    INCOMING WIRE INSTRUCTIONS:
    Bank Address:
    BMO Harris Bank
    111 W Monroe St
    Chicago, IL 60603

    ABA Routing Number:
    071000288 (for non-domestic wires, use SWIFT Code HATRUS44)

    Recipient/Beneficiary Name:
    Apex Clearing Corporation

    Recipient/Beneficiary Address:
    Apex Clearing Corp.
    350 N. St. Paul Street
    Suite 1300
    Dallas, TX 75201

    Recipient/Beneficiary Account Number:
    3713286

    Final Recipient/Beneficiary Information (Your Information):
    Some wiring forms will have a dedicated section for the final recipient/beneficiary information, but some may not.

  • If the wiring form you are completing has a dedicated section for this information, this is where you would provide your name (as it appears on your OptionsHouse account), your OptionsHouse account number, & any other requested information.
  • If the wiring form you are completing does not have a dedicated section for this information, there should be a “Memo”, “Message to Recipient”, or some other section that allows you to provide additional information to the recipient of the wire. You should be able to successfully transmit your wire if you provide your OptionsHouse account number in this field.
  • Other Important Notes:

  • If your account was opened prior to Monday, January 30, 2012, please make sure you are providing your new account number.
  • Do not send checks directly to BMO Harris Bank or deposit checks directly at a BMO branch. Customers who deposit their checks in this manner are subject to a nonrefundable $30.00 BMO research fee to have the funds moved to their OptionsHouse account.
  • For non-domestic accounts, wire transfers must come from a bank conducting business in the country of which you are a permanent resident. For more information on funding an international account, please visit our International Funding page.
  • All incoming wire transfers must be in US dollars.

How do I retrieve my username?

From the Secure Account Login page click on the "I forgot my user ID" link.

How do I reset my password?

You will be prompted to enter your Social Security Number or Tax ID Number, First Name, Last Name, Date of Birth, and User ID and then you will be able to update your login with a new Password. An e-mail message with a new password will be sent to your e-mail of record.

There are two reasons OptionsHouse requires a password reset at this time. First, as part of our commitment to customer data security and in light of several publically reported compromises of customer information, we periodically ask customers to reset their passwords as a proactive step to increase online security. Regular password resets are an OptionsHouse policy and are an effective precautionary measure to ensure greater online protection for all accounts.

Or you may have attempted three failed logins, so your account was automatically locked for your protection. In this case, your account will remain locked until you contact Customer Service for assistance in resetting your password.

Where can I find my account activity?

On the platform your Account Activity can be found on the new platform within the Account tab under History.

Where can I find my Account Value and Buying Power?

On the platform your Account details including Account Value and Buying Power can be found within the Account tab under Summary.

What is Autotrade?

Autotrade is an automated trading service offered by OptionsHouse to subscribers of participating investment newsletters. By signing up for Autotrade you authorize OptionsHouse to execute trades in your OptionsHouse account based on the strategy and allocation you have designated from your investment newsletter. There are no additional fees for this service. The standard OptionsHouse commission structure applies.

How do I register for Autotrade?

The first step is to ensure that you have subscribed to the participating newsletter that you wish to Autotrade. Next you must complete and submit the terms and conditions, as well as the Autotrade limited trading authorization agreement. Finally you will need to log into your OptionsHouse account and set it up to Autotrade the newsletter(s) that you are a subscriber of and wish to Autotrade. This can be done by following the Autotrade links on the Account Management page of your account.

What is a Limited Trading Authorization?

A Limited Trading Authorization (LTA) is a document you sign so you can provide OptionsHouse permission to execute trades that your investment newsletter (or advisory service) has recommended in your account(s).

What is the minimum amount required to Autotrade?

OptionsHouse does not require any account minimums, however please be advised that there will be a $2,000 minimum account balance required to trade on margin due to FINRA regulations. Trading on margin does not only apply to borrowing money and/or securities but also applies to complex option positions, such as spreads. In all cases margined positions requires a $2,000 minimum equity balance to hold.

What if my subscription to a newsletter of choice expires, will a closing order for any corresponding open orders placed during my “Active” period be entered?

Yes. An account is considered “Active” if the newsletter subscription is active. Such accounts will be considered for opening and closing recommendations from a selected provider. An account is considered “Inactive” once a subscription with the newsletter provider has expired and will not be considered for any opening recommendations. Both “Active” and “Inactive” accounts will receive closing orders that correspond with any existing open orders and/or positions opened from a newsletter recommendation

How do I know if an Autotrade trade has been made in my account?

OptionsHouse does not provide any special subscriber notification of a trade. The customer will need to log into his/her account to see any activity that has occurred. However, the OptionsHouse platform does enable the customer to receive email notifications for fills. This feature would not be limited to Autotrade, but would instead email the customer once any trade they place on our system is filled. The customer will need to check with each individual investment newsletter publisher to which they subscribe in order to verify whether or not they make trade notifications available.

Does OptionsHouse recommend or track the performance of any investment newsletter publisher?

No. OptionsHouse does not recommend the services of any single investment newsletter publisher over another, nor does OptionsHouse track the performance of any of its participating investment newsletters. The customer should do their own research before choosing an investment newsletter that is best for their needs.

What is a Futures Contract?

Futures are contracts between a buyer and seller of a Commodity, Stock Index, or other underlying instrument. The contract obligates the buyer to take delivery of the Commodity, and obligates the seller to make delivery of the Commodity at a specified time in the future at the agreed upon price at the time the transaction is executed.

How do I avoid making/taking delivery?

To avoid taking delivery on a long futures contract you would need to sell the position in the futures market prior to first notice day. To avoid making delivery on a short futures contract you would need to purchase that contract in the futures market prior to expiration of that contract.

Can I trade Futures in my IRA at OptionsHouse?

No. We do not offer futures trading accounts for IRAs.

Why do I need to open a separate account to trade Futures?

Futures and Futures Options trading must be done in a separate account which is regulated by the Commodity Futures Trading Commission(CFTC), and the National Futures Association(NFA).
Regulatory policy requires that Securities and Futures accounts and positions cannot be “combined” in one account.

Other Brokers state that I can trade Stocks, Options, and Futures in “one account”, why not at OptionsHouse?

OptionsHouse allows you to trade stocks, options and futures on one platform, but regulation requires the separation of futures and futures options positions from positions in securities. Other brokers claiming to offer combined trading mean with one login id and/or on the same platform, not in one account

What are your commission rates?

We charge $1.50 per contract, per side. Additional Exchange and Regulatory fees will also be passed on to the customer. Platform fees may also apply, contact Customer Service for details.

What are the Market Hours for Futures?

Futures Trading is available from 5:00PM Sunday Evening to 4:00PM Friday Afternoon, all times Central.

Are there any minimums to open a Futures Account?

Yes. All new Futures Accounts must deposit a minimum of $10,000.00 to have their accounts activated for trading. You do not need to maintain that balance, it is just an initial deposit requirement.

Who is Gain Capital?

Gain Capital is our Futures Commission Merchant (FCM), and Clearing Firm. They handle all monies deposited and withdrawn from your OptionsHouse Futures Account. They insure all margin deposits are processed correctly and provide position maintenance for all of our customers. OptionsHouse is an Introducing Broker (IB) for Futures.

What is an Introducing Broker/IB?

Introducing Brokers ( IB’s), are firms that are organized to service customers looking to trade Futures and Futures Options. We handle customer communications and account services for our FCM/Clearing Firm. IB´s are not members of any exchange nor set up to handle money movement functions in customer accounts.

What are Futures Margins?

Unlike a Securities Account, Margin in Futures are viewed as “Good Faith Deposits” made by both buyer and seller of a Futures Contract. This deposit is considered a form of collateral/earnest money for the future transaction in the underlying instrument. The amount required to be deposited is determined by the exchange at which the futures contract trades at.

How do I find Symbols for Futures?

The “trading symbols” for any Futures Contract can be located using the Symbol Look-Up feature on our Platform. Month Codes for Futures Contracts are as follows:
Jan – F, Feb – G, Mar – H, Apr – J, May – K, Jun – M, Jul – N, Aug – Q, Sep – U, Oct – V, Nov – X, Dec – Z.

What is the difference between “First Notice Day” and Expiration?

First Notice Day is the first day that sellers of a commodity can indicate their intention to Make Delivery to “long holders” of a futures contract. Most firms, including OptionsHouse, require that customer accounts that are “Long a Futures Contract” liquidate that position prior to that date to avoid receiving this notice. Expiration is the day the contract expires and settlement is achieved. In commodities that usually means that the buyer and seller of the contract transfer the amount of the commodity required in the contract. In Stock Index Futures it is the date the Cash Settlement amount is determined

What is Cash Settlement?

Some Futures Contracts, Stock Indexes and some “mini” Commodity Contracts, are not settled in a physical commodity or underlying instrument, but settled in Cash instead. The amount of cash credited or debited to a customer account is based on the difference between the settlement price and the price the position was entered into. That figure is multiplied by the number of contracts and then by the “contract dollar multiplier”. For example, e-Mini S&P 500 Futures have a $50 contract multiplier per each full point of the index. If an investor bought 1 contract at a price of 1,000 and at expiration the index settled at a price of 1030 the investor would receive a cash credit of $1500.00. The formula is as follows:
1030 – 1000 = 30. 30 x 1 = 30. 30 x$50 = $1,500.

How do I open a Futures Account?

Please click on “Open an Account” and select “Open a Futures Account” and complete the online new account application.

What Commodities/Futures Products can I trade?

OptionsHouse offers access to many of the Contract Markets on CME´s Globex™. Click Here to see the list of products you can trade.

Are Accounts insured by SIPC?

No, Futures and Futures options are not securities and therefore are not covered by the Securities Investor Protection Corporation. All Clearing Firms and Futures Commission Merchants are required to segregate customer deposits from the firm´s capital. No Insurance Coverage exists for Futures/Commodity Accounts.

How are Futures taxed?

Gains from Futures Accounts are handled and taxed differently from Securities Accounts. You should consult your accountant/tax advisor or the relevant IRS Publication for more information. Gain Capital will provide 1099′s to all OptionsHouse Futures Customers that have had trading activity in that tax year.

Can I receive my statements and trade confirmations electronically?

Futures accounts do not receive “Trade Confirmations” in the way that most Securities Customers are used to. Futures accounts receive Daily Statements that show trade activity, balances, buying power, positions, and P&L from the previous day. These are delivered electronically as are Monthly Statements.